Kenya
Booking Terms & Conditions
1. Booking Requests
By sending a booking request you confirm to have read these booking conditions and agree to be bound thereto. Ololo Safaris only accepts booking requests through in writing/per email. Booking requests through telephone, skype or other form of communication are not accepted. Ololo Safaris will start to confirm your arrangements upon receipt of your booking request and upon receipt of your deposit payment. Confirmations will not be made before the deposit payment has reached Ololo Safaris accounts under any circumstances.
A booking is made once Ololo Safaris has sent a written/email confirmation of the booking to you (“Booking”). Ololo Safaris reserves the right to refuse bookings at its sole discretion and all Bookings are subject to full compliance with these terms. Bookings are accepted on the condition that guests have their own comprehensive travel insurance cover.
2. Deposit and Payments
A non-refundable deposit of 30% of the invoice amount (or greater if specified in your quotation according to 3rd party deposit requirements, date of travel etc) must be received by Ololo Safaris in order to confirm your travel arrangements and the remainder must be in one of Ololo Safaris accounts at least 90 days prior to the date of arrival. If a Booking is made within 90 days of the date of arrival, the full invoice amount must be paid within 5 days of the date of the Booking. Deposit is fully refundable until we have confirmed your itinerary.
All bank charges are to be settled by the client. This includes transaction fees charged by your bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
3. In the event of cancellation or no-show
Cancellations or amendments of Bookings must be received by Ololo Safaris in writing/by email to be effective. In the event of cancellation or amendment of a Booking after Confirmation by you the following policy will apply:
From Confirmation up to 61 days prior to arrival – the 30% deposit is retained as a booking fee and will not be refunded.
60 to 31 days prior to arrival – 50% of the invoice amount will be due and payable.
30 days or less prior to arrival – 100% of the invoice amount will be due and payable.
In the event that a 3rd party supplier imposes a higher cancellation penalty amount, this amount will be added to the total payable penalty amount at any stage of cancellation.
No refunds will be made in case of late arrival or no show.
The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company´s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.
4. Risk
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim. The client accepts full responsibility for all risks involved.
Insurance: It is a condition of booking that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, and traveling companions for the duration of their tour. This insurance should include coverage in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage, theft or loss of personal baggage, money and goods. Ololo Safaris will take no responsibility for any costs for losses incurred or suffered by the guest, or traveling companions, with regards to, but not limited to, any of the above mentioned eventualities.
5. Force Majeure
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
6. Rates and price changes
We reserve the right to review published rates in the event of currency exchange rate fluctuations increases in national park fees, in costs or taxes that are beyond our control.